Loreal
HELPING L'ORÉAL IMPROVE ITS ONLINE PRESENCE IN ASIA PACIFIC
Challenges
01
L’Oréal was facing a growing challenge as the world was fighting Covid-19 and the online cosmetics industry experienced a massive influx of new customers unable to visit the stores physically.
02
That’s when they contacted us to assist them in improving the backend operations of their online stores specifically in the Asia Pacific, handling integration of new payment methods, 3rd party marketing extensions, Order groove, auto subscription, and managing data flows.
Solutions
- Integration of multiple new payment methods, for example, implementing Dooku for L’Oréal customers in Indonesia.
- Bug fixes related to Analytics, Bazaar voice enablement, and backend operations alignment for multiple online stores.
- Improving business outlook and increasing subscriptions to enhance sales opportunities for online stores across Asia Pacific.
RESULTS
Driving Considerable Business Transformation
eWave has helped retail clients achieve phenomenal success by modernising and streamlining the ecommerce experience. We’ve delivered unified commerce solutions that transform global operations and simplify the shopping process; improving product availability and increasing customer satisfaction.
We’ve implemented seamless replatforms that deliver considerable value to multiple markets, while being completed in concise timeframes. Our clients experience significant increases in average order value, transaction volume, revenue and, crucially, customer loyalty.
Client Success
When it came to executing our digital vision and trying to bring that to life with the same vision and authenticity that we’ve been able to execute our physical retail – that presented a big challenge. eWave brings a unique perspective on how to dial up a digital experience for a consumer. Digital is no longer a threat to our retail business, it’s a really important pillar of strength.