Brooks Brother
REVAMPING SALESFORCE PRESENCE FOR BROOKS BROTHERS
Challenges
01
Brooks Brothers required a complete Salesforce revamp to facilitate the customers and improve the ease of doing business
02
One of the biggest challenges at hand was restoring the data flows and maintaining the original database during the transformation of the online business framework
03
Having a multi-national presence also posed the challenge of continuous tech support with bug fixes and dealing with campaign limitations, especially Manhattan OMS
Solutions
- Complete revamp of the User Interface for improving online presence. An improved warehouse management system with adherence to the new version of Salesforce.
- Custom Order Management and designing custom shirt design management tool. New Order Management system to facilitate and maintain orders from around the globe.
- Complete backend transformation of the official website offering better site performance, better page load speed, and the ability to handle an increased number of visitors and purchase orders on a daily basis.
RESULTS
Driving Considerable Business Transformation
eWave has helped retail clients achieve phenomenal success by modernising and streamlining the ecommerce experience. We’ve delivered unified commerce solutions that transform global operations and simplify the shopping process; improving product availability and increasing customer satisfaction.
We’ve implemented seamless replatforms that deliver considerable value to multiple markets, while being completed in concise timeframes. Our clients experience significant increases in average order value, transaction volume, revenue and, crucially, customer loyalty.
Client Success
When it came to executing our digital vision and trying to bring that to life with the same vision and authenticity that we’ve been able to execute our physical retail – that presented a big challenge. eWave brings a unique perspective on how to dial up a digital experience for a consumer. Digital is no longer a threat to our retail business, it’s a really important pillar of strength.