Loreal – Aiva Creative

L'ORÉAL | Case Study

Scaling E-Commerce Operations Across Asia Pacific During Covid-19

AIVA Creative helped L’Oréal transform their online store backend — integrating new payment methods, third-party extensions, and seamless data flows across multiple markets.

Challenges

As Covid-19 reshaped consumer behavior, L'Oréal's online cosmetics stores across Asia Pacific faced a massive influx of new customers who could no longer visit physical stores — putting enormous pressure on backend operations.
L'Oréal needed a trusted partner to improve backend operations, handle new payment method integrations, third-party marketing extensions, Order Groove auto-subscriptions, and manage complex data flows across multiple online stores.

Solutions

Payment integration — Implemented multiple new payment methods across markets, including Dooku for L'Oréal customers in Indonesia.
Bug fixes & enablement — Resolved issues related to Analytics, Bazaar Voice enablement, and backend operations alignment across multiple online stores.
Subscription growth — Improved business outlook by increasing auto-subscriptions via Order Groove, enhancing sales opportunities across the Asia Pacific region.

Trusted Salesforce Talent, Delivered Fast.

Skip the lengthy hiring process. AIVA Creative gives you instant access to vetted Salesforce professionals who integrate seamlessly into your workflow — so you can focus on growth, not recruitment.

L'ORÉAL | Case Study

Scaling E-Commerce Operations Across Asia Pacific During Covid-19

Industry

Region

Platform

Focus

Challenges

Solutions

Trusted Salesforce Talent, Delivered Fast.

Who we're talking to

Where you're based

What you need

Global Presence

Global Leaders

Pakistan (Global Delivery Center)

USA (Regional Office)

Canada (Regional Office)

UAE (Regional Office)