Cartier – Aiva Creative

Cartier | Case Study

Transforming Cartier's Global E-Commerce Operations with a Unified, Customer-Centric Platform

AIVA Creative helped Lionbridge break into the Salesforce market — designing a certified connector, a merchant dashboard, and an automated translation workflow that opened new doors across the Commerce Cloud ecosystem.

Challenges

The existing system did not support digital expansion across multiple languages and regions, limiting Cartier's ability to reach a global audience.
The user interface was outdated and required significant improvement to meet the standards expected by a luxury brand's discerning clientele.
The Order Management System was not centralized, creating bottlenecks and inefficiencies across merchant fulfillment operations.
Sales operators lacked the tools to place orders on behalf of visiting in-store customers, resulting in missed sales opportunities.
No centralized customer database existed — records were being maintained manually, making data accuracy and accessibility a persistent challenge.
Manual processing across operations was slowing the entire system down — directly reducing sales performance and driving up operational costs.

Solutions

Multi-region localization — Implemented Salesforce localization to support multiple locales, enabling Cartier to serve customers across different regions with a consistent and culturally relevant digital experience.
UI redesign & Fluent OMS integration — Delivered a significantly improved UI and integrated Fluent OMS to streamline fulfillment. Engineered an in-store ordering system with flexible payment options, empowering sales agents to place orders on behalf of visiting customers.
360-degree customer data system — Designed a centralized, customer-centric data architecture ensuring seamless sync across all platforms. Applied Salesforce performance-oriented approaches to significantly enhance system response times and reduce manual processing.

Results

Driving Considerable Business Transformation

AIVA Creative helped Cartier modernize their global e-commerce foundation — eliminating manual processes, unifying customer data, and enabling seamless multi-region operations. With a centralized OMS, an improved UI, and empowered in-store sales teams, Cartier experienced stronger operational efficiency, improved customer satisfaction, and a scalable platform ready for continued global growth.

Bringing our digital experience up to the same standard as our physical boutiques was never going to be simple. AIVA Creative understood the Cartier vision immediately — delivering a platform that feels as refined and effortless as walking into one of our stores. Our digital channel is now a true extension of the luxury experience we're known for.

Cartier Digital

Trusted Salesforce Talent, Delivered Fast.

Skip the lengthy hiring process. AIVA Creative gives you instant access to vetted Salesforce professionals who integrate seamlessly into your workflow — so you can focus on growth, not recruitment.

Cartier | Case Study

Transforming Cartier's Global E-Commerce Operations with a Unified, Customer-Centric Platform

Industry

Platform

Focus

Integration

Challenges

Solutions

Results

Driving Considerable Business Transformation

Trusted Salesforce Talent, Delivered Fast.

Who we're talking to

Where you're based

What you need

Global Presence

Global Leaders

Pakistan (Global Delivery Center)

USA (Regional Office)

Canada (Regional Office)

UAE (Regional Office)